CraftyBob.com - Seller Help

Opening a Shop
Create and Edit Listings
Shop Settings
Seller Features
Collecting Payments
Site Commissions and Listing Fees
Feedback
Social Networking & Sharing

Opening A Shop

How can I become a seller on Craftybob.com?
Anyone can be a seller, membership is FREE!

How do I open my shop?
Welcome to selling on Craftybob.com! Becoming a Shop keeper is a fun and exciting process that we're sure you'll love! If you haven't done so already, you will need to open a free account on Craftybob.com.

Things you will need
When setting up your shop on Craftybob.com, there are a few things that you will need to think about:

• Shop Name: What do you want your shop to be called? (4-20 Characters)
• Shop Slogan: This will be shown directly underneath your shop's name.
• Shop Description: This is some descriptive text about your shop. Are all of your items 'one-offs'. Are they all made from Craftsuprint downloads? What do you specialise in? Your shop description is your opportunity to tell potential buyers a little about what you have to offer.
• Shop Status: Visible/invisible? If your shop is under construction, you can leave a message to any potential customers.
• Banner Image: This is your Shop's profile image. Its need to be a maximum of 500KB and in jpg/jpeg format. Optimum image size is 748x100 pixels.
• Shop Address Details: This is the address from which you operate your shop from. It will be included on all invoices and will be your buyers return address should any problems arise.

What are shop sections?
Shop sections are an excellent way of organising your item listings, to help shoppers browse through your different items easily and efficiently. You can make your own shop sections such as Male, Female, Christmas, Easter etc.

Why does my shop banner look pixelated/stretched?
If your banner does not display correctly, your original file was probably not the correct dimensions or file type. Check the pixel size, the optimum image size is760 pixels wide by 100 pixels high. Banner images must be in jpg/jpeg format.

Creating & Editing Listings

How do I list an item?
First of all, make sure you are signed into your account and go to 'My Shop' > 'Add Items'.

• Title: What is your listing going to be called? A short title that has keywords in it that your buyers will search, will help attract shoppers to your item.
• Craftsuprint product code: To qualify for a free listing and no selling fee please enter your cup product code here.
• Description: make sure to include information about what it is, the size, how it was made, or any unique attributes
• Category: Paper crafts, textiles, jewellery, etc
• Section Name: You can organise your shop into sections, to make items easier to find.
• Search Keywords: Choose these carefully as these are what enable your items to be found easily in a search.
• Price: Enter your item's price here. You can also specify a discount and when that discount will run. This is optional and can always be edited later.

Shipping
You need to specify where you item will be shipped from. For instance, Craftybob's items are shipped from the United Kingdom. Then you need to enter a shipping fee for within your home country and also for the rest of the world. Also, you may enter a shipping fee if posted with other items. If someone buys a handmade card from you and your postage is set at £1, and they want to buy another one in the same transaction - what would the second item's postage be?

Stock
If you wish to manage stock - ie. you have more than one of the same item available, untick the box on the 'Stock' page. This will give you the opportunity to specify how many you have available, maximum quantity allowed per order, if the item is allowed to be back ordered, etc.

Upload and preview photo
This is where you upload a picture of your item. Remember that your photograph is crucial to help sales, good photos will sell products. You may want to upload multiple images - the front and inside of a card for example. Maximum files allowed is 5. Your default image will be the one shown on the main item page. Files format needs to be.jpg files, please limit your file size to 1MB.

Publish
When you are happy with your item listing, click 'Publish'

What can I sell on Craftybob.com?
Any craft related item except digital downloads.

I'm having trouble uploading pictures for my item listing. Help?
If you're experiencing problems uploading images for your item listings please check the file size and make sure your image is under 1 megabyte. Please make sure it is a .jpg image.

Shop Settings

What are Shop Policies?
Your Shop Policies page provides essential information that your customers need to know prior to making a purchase from your shop. On Craftybob.com, each transaction takes place directly between the buyer and the seller. Craftybob.com has some site-wide policies (like what is/is not allowed to be listed on the site), but it is up to each seller to establish certain sales terms for their own shop. You will notice that you have a default shop policy. This will be applied to all shop keepers who leave their shop policy blank. Please read through it and decide if it is suitable and whether or not you can fulfil it. If you have a different set of policies, it is crucial that you update it. This can be done by simply editing the text.

Things to consider:

• How long will it take for items to be dispatched?
• What method of delivery will you be use?
• Time scales for personalised or custom orders
• Returns policy

How do I put my shop on hold while I am sick or on vacation?
You can change your Shop status by going to My Shop > Shop Settings. Here you can turn off your shop by changing the Shop Status and leave a message to say when you will be selling again.

How do I charge for shipping more than one item in my shop?
Combined Shipping allows you to specify shipping costs in the event that multiple items are purchased by a shopper from you at the same time. Combined Shipping has two elements to it, that must be entered on all listings: Primary 'Cost' and secondary 'With another item' shipping costs. The primary shipping cost is the amount for shipping the item alone. The secondary shipping cost is the added amount when items are purchased in a single transaction and shipped together. If you don't wish to offer a discounted combined shipping rate, just enter the same amount for the primary and secondary shipping costs.

Are my shop sections related to the Craftybob.com website categories?
Your shop sections are in no way related to Craftybob.com's site-wide categories. Sections are a great way to organise the items in your shop, and to make the shopping experience easier for your buyer.

Seller Features

Can I change the name of my shop?
Yes you can! Make sure you are signed into your account and go to your 'Shop Settings' You will see your shop name under the header 'Shop Details'. Choose a new name - which must be between 4 and 20 characters. When you have finished, click update.

What are 'search keywords'?
A Keyword is a word or phrase that a shopper enters in the Craftybob.com search box. When you add an item for sale, you have the opportunity to choose your keywords. Make sure they are relevant, as this will help buyers to find your item. For instance, if you are selling a male birthday card, with a gardening theme, you may want to use keywords like these; mens, male, birthday, gardener, gardening.

Where can I find information about an order in my shop?
You can access your sold orders in Your Shop > Shop Sales.

How do I create a coupon code for use in my shop?
As a shop owner on Craftybob.com, you can create your own coupon codes to offer special discounts in your shop. Your coupon codes are only valid in your shop, and you determine when shoppers can redeem your codes by activating and deactivating them.
There are two types of coupon codes on Craftybob.com: Flat and Percentage

How can I let my buyer know that their order has been posted?

You'll be able to mark your orders as shipped whenever you're ready. To do that, go to My Shop > Shop Sales You will see a list of your sales that have not yet been marked as shipped. On the right side of the order info, use the dropdown box to indicate that the order has been posted out.

What are admirers?
When someone adds your item to their favourites, your listing page will show '# admirers'. Click on this if you want to know which members have 'favourited' your item.

Collecting Payments

PayPal account
To be able to receive payments from buyers, you must have a PayPal account. PayPal is a service that facilitates online payments securely. Buyers can use a credit/debit card or PayPal account at PayPal.com, to submit payments for Craftybob.com purchases, without sharing financial information.

What happens after I sell an item?
When you sell an item, you are sent an email notification which contains all the information for the sale (item, buyer, etc.). This notification is sent to the email address on file in 'Your Account' > 'Profile Details'. We recommend adding noreply@craftybob.com to your email address book, to make sure your sales notifications don't get caught in your spam filter. If you have any questions about a sale in your shop, contact Craftybob.com using the form on site.

How do I invoice a buyer?
At the time the transaction is created during Checkout, Craftbob.com automatically sends the buyer an invoice, and redirects them to PayPal to submit payment.
If for some reason the buyer does not complete payment at the time of purchase, you may wish to send the buyer a polite reminder to complete payment before opting to cancel the transaction.

I have sold an item, but the money isn't showing in my PayPal account. What should I do?
First of all check that the email address that you use for PayPal has been correctly entered in your shop settings. If this is correct, the it is likely that the buyer hasn't submitted payment yet. You may wish to send the buyer a polite reminder to complete the payment. In the event that you do not hear anything from the buyer, you may choose to cancel the transaction. Please allow a reasonable amount of time for the buyer to respond.

Site Commissions & Listing Fees

Site Commission & Fees
If you wish to sell handmade cards using downloads from Craftsuprint.com this is totally free. When listing your item please enter the Craftsuprint reference code (exactly) and your listing will be free. Also when a handmade card sells on CraftyBob.com there is no commission to pay! For all other craft items CraftyBob.com operates on a fixed site commission of 10% which is automatically paid to the site once your purchaser pays for their item using Paypal Adaptive Payments. No monthly charges or bills as the site will take the commission automatically at the point of sale. Listing fees for other craft items are 10p for 90 days but until the end of June 2012 they are totally free.

Please note, to qualify for free listings on Craftsuprint items, please ensure that your Craftybob.com account registered email address, matches your Craftsuprint account one.

Feedback

How do I leave feedback for members on Craftybob.com?
Feedback is a record of a member's experience of a transaction on Craftybob.com. Both the buyer and seller can leave feedback for one another in each individual transaction. Buyers have the opportunity to tell the world about the service that they received from a shop owner and the item purchased. Seller can leave feedback for buyers about the payment process. You have 120 days from the date of the transaction to leave feedback. After 120 days, the option to leave feedback expires. All purchases on Craftybob.com are private. When leaving feedback for a seller your username will not appear with your feedback rating and message. Feedback messages you’ve received will not appear publicly in your account, only your overall feedback rating is visible.Shop owners cannot make their sold order history or feedback from shoppers private.

When and why should I leave feedback?
Feedback is an excellent way to establish a reputation of trust for buyers, sellers and the Craftybob.com marketplace. Leaving feedback is encouraged but optional. Rate your purchase as positive, negative or neutral by clicking the button next to the rating. You may leave an comment related your purchase if you wish to. For example, were you pleased with your purchase? Was it as described? Did it arrive in good time? Did the seller keep you informed of your item's progress? These are all things to consider when leaving feedback.

You can leave feedback for your transactions by going to My Account > Manage Feedback

The option to leave feedback expires 120 days after the transaction date. For buyers, we recommend they you leave feedback once you have received the item from the seller. The seller may leave feedback as soon as they receive payment, or they may want to wait until they've confirmed that the buyer has received the item and is happy with the transaction. Consistency, fairness and above all, honesty, are critical to the integrity of the Craftybob.com feedback system. Feedback directly affects a member's reputation, for that reason we ask that our members take it seriously.

Can I remove or edit feedback?
There are only a few circumstances in which Craftybob.com will remove/edit feedback.

• Feedback contains profane, racist, or otherwise inappropriate language.
• Private information was publicised; a phone number, private email address, buyer/seller's home address, etc.
• Feedback consists of spam, links, scripts or advertising.
• Negative or neutral feedback was mistakenly left, and was intended for a different transaction.
• Shilling is apparent (fraudulent inflation of a member's feedback rating by using an alternate account).
• Negative or neutral feedback refers to an unrelated purchase.
• Negative or neutral feedback comments related to using Craftybob.com or other services (for example: PayPal).

Members with low overall feedback scores or members who have violated the above policies for feedback may be subject to review, which can result in suspension of account privileges and/or termination.

What can I do if I have received abusive negative feedback?

Should this should arise please contact support at Craftybob.com for assistance.

I can't leave feedback for a transaction, why is this?
You have 120 days from the date of your transaction to leave feedback. After 120 days, the option to leave feedback expires.
If the transaction was cancelled by the seller, the ability to leave feedback is removed.

Social Networking & Sharing

Can I share listings via social networking sites?
Craftybob.com enables you to share chosen listings and shops via social networking sites, so that they can be shared easily with friends and followers. If you're a seller, you can gain exposure your shop using Twitter and Facebook by sharing new listings and gain followers directly from your shop page. If you want to share a shop with your friends and followers, firstly go to the shop home page.You will see a sidebar on the left hand side underneath the seller's profile avatar. Scroll to the bottom of the page and you will see the header 'Actions'. Underneath this you will find a 'Tweet' button, which will allow to to share your link with your followers. A Facebook 'Like' button which will enable you to share it with your friends, and also a 'Google +1' button. By clicking this button, you are publicly recommending this shop on google. The next time your friends and contacts search on google they may see your +1. This will help them find the best stuff on the web! If you wish to do the same with an individual listing you will find the same buttons on the right hand side underneath 'More from this shop'. You can also use the 'Share' button located directly above the Twitter and Facebook buttons on a listing page.